Technology
Smartphone Samaritans
The digital app GoodSAM transforms emergency medical care through its crowdsourcing network of first responders.
Tag: Health Care
Government
The New Practice of Public Problem Solving
A new class of innovators is advancing the public good by figuring out what people actually need and then testing, improving, and scaling solutions that may already be out there. Here are the four elements of their method.
Review
Social Services
Social Insecurity
Katherine Newman’s Downhill From Here challenges current economic thinking by arguing that the crisis in retirement security is caused by a flawed system, not flawed humans.
Review
Health
Pragmatic Public Activism
New scholarship on Brazil’s fight for universal health care strikes an optimistic note but is already eclipsed by rapid political change.
Design Thinking
Design Thinking Without Deep Data Will Fail Our Customers in Global Health
It is imperative to include customers in solving problems, but jumping straight into human-centered design misses the rich and insightful data required to shift the system and achieve better results.
Video
Social Services
Health Agency Embraces Harsh Feedback to Transform Relationships
When Paula John visited Epiphany Community Health Outreach Services for help with her arthritis, she encountered long wait times and unfriendly staff. Her feedback led to changes that transformed her opinion of the organization. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Podcast
Measurement & Evaluation
How Client Feedback Helped Transform a Houston Health Agency
Growing up, Paula John didn’t feel her voice counted, motivating her to give her children a different experience by listening to them closely. She expected the same consideration from her Houston community health agency. When its services fell short, her harsh feedback became a catalyst for change. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Measurement & Evaluation
How End-User Feedback Can Become a Nonprofit’s Innovation Engine
Nurse-Family Partnership has institutionalized the practice of gathering end-user and partner feedback, influencing changes to its systems, services, and business model. Part of a series produced for SSIR with the support of the Hewlett Foundation.
Advocacy
Changing the Climate by Leaving ‘Climate Change’ Behind
The best way to increase clean energy production and phase out fossil fuels may be to shift the narrative from climate change to messages that reflect people’s deeply held values, particularly those related to better health.
sponsored
The Vital Role of Early-Innovation Funders
At The Lemelson Foundation, we seek to foster inventions that will have social impact and improve lives. But our support for early-stage innovation could not succeed without a trusted network of grantees and partners.